Business and IT Benefits of Automation
JAMES DALEAutomation is the process of using technology to perform tasks that were previously done manually. It has become a crucial part of many businesses and IT departments around the world.…
Business Benefits of Monitoring IT Infrastructure and Services
Introduction In today's technology-driven world, businesses rely on IT infrastructure and services to operate seamlessly and efficiently. This reliance makes it increasingly important to monitor and manage these components proactively.…
The Importance of Ownership in ITSM
To manage IT services as defined in IT Service Management, we have go beyond the first step of identifying our IT services. True – identifying the services, managing the confusion…
What is service decomposition in ITSM?
If your ITSM effort has not included service decomposition efforts, chances are you have not yet been able to relate your technology components to the business capabilities they help to…
