The Importance of Ownership in ITSM
JAMES DALETo manage IT services as defined in IT Service Management, we have go beyond the first step of identifying our IT services. True – identifying the services, managing the confusion…
What is service decomposition in ITSM?
If your ITSM effort has not included service decomposition efforts, chances are you have not yet been able to relate your technology components to the business capabilities they help to…
